KPIs — “The Last-Mile”
What is last-mile logistics?
It’s the final leg of the parcel journey, the transfer of goods from a central warehouse to final delivery to the customer.
Measuring last-mile KPIs provides logistic managers insights into the cost drivers and capabilities of the transportation network. These insights will give logistics managers the resources to fulfill customer orders efficiently and cost effectively in the last-mile journey.
The challenge is knowing what KPIs to track and determining what data to use in the analysis, in order to “letting the data tell the story.” Whether it’s the on-time delivery performance KPI or the number of stop s on a route they all have a story to tell.